Terms and Conditions

A summary of our terms and conditions relating to training courses.

1. Payment terms

Our standard payment terms are that upon booking, an invoice will be sent and payment is due upon receipt.

2. Course bookings

Bookings may be made by email, via the Enjoy2train website or by Facebook messenger. Telephone bookings must be confirmed in writing.

PLEASE NOTE

  1. Your place on the course is not secured until payment is made.
  2. If you are commissioning a course, payment is required upon receipt of invoice. If payment has still not been received within 1 week of the course commencement date Enjoy2train reserves the right to cancel.

3. Transfers

Should circumstances mean that you need to transfer to another Enjoy2train course, the following charges will apply, dependent on notice given and whether the vacancy can be filled:

• First transfer, made more than four weeks prior to the course start date – no charge

• Two to four weeks notice given – 25% of the course fee

• Less than two weeks notice given – 50% of the course fee

All transfers must be taken within a period of six months from the original course date.

4. Cancellations

Should circumstances mean that you have to cancel your course and are unable to transfer your booking to another date at the time of cancellation, the following charges will apply, dependent on notice given and whether the vacancy can be filled:

• More than four weeks prior to the course start date – no charge

• Two to four weeks prior to the course – 50% of the course fee

• Less than two weeks prior to the course – full fee

NB Cancellation must be made in writing (letter or email) and received by Enjoy2train by the due date.

5. Non-attendance

If you do not attend a course, and you have not previously informed us, the full course fee remains payable.

6. Late arrivals/missed sessions

If you arrive late for a course or are absent from any session, we reserve the right to refuse to accept you for training if we feel you will gain insufficient knowledge or skill in the time remaining. In all such cases, the full course fee remains payable. Attendance at all sessions is mandatory.

7. Unforeseen circumstances

On occasion, unforeseen circumstances may require us to cancel a course. In such circumstances you will be given as much notice as possible and either a free transfer to another course date or a full refund of fees paid.

8.Certificate Duration and Re-qualification for all First Aid qualifications

The date of certification is based on the achievement of the final unit and the validity will be three years from date of achievement. Candidates must re-qualify prior to the expiry date of their existing qualification.

When an Emergency First Aid at Work, Emergency Paediatric First Aid or Paediatric First Aid certificate expires the candidate will need to complete the full course and assessment again. First Aid at Work candidates have the option to renew their qualification by attending a First Aid at Work renewal course and assessment.

Candidates renewing their First Aid at Work qualification will be required to evidence currency of their current qualification. On completion of this course, a copy of the  original certificate for all candidates is required  prior to the start of the course, this will be retained for audit purposes.

The Candidates who fail to requalify prior to the expiry date of their existing certificate, may requalify by successfully completing a two-day First Aid at Work (FAWR) requalification course within 28 days following their qualification expiry certificate. However we require a copy of the Certificate on booking to be able to be accepted on the course

Candidates are not permitted to act as a first aider until they have requalified.

9. Guidelines for students and employers

It is the employer’s responsibility to ensure that students are free from any condition which would affect their capability to undertake their chosen course, and that they have the aptitude to cope with an intensive course of study.

We welcome Candidates with disabilities and learning difficulties such as Dyslexia but it remains their employer’s responsibility to ensure that they are appropriately supported in their workplace.

Enjoy2train require a completed enrolment form prior to the course, notifying us of any additional assistance that a candidate is likely to need during the running of the course.

Together we will have a consultation meeting with the candidate as per our reasonable adjustment policy, to put in place any reasonable adjustments with full agreement from the candidate which will be needed to be made prior to the course.

Our governing body The Royal Lifesaving Society has put in place a variety of resources to support those with learning difficulties to which Enjoy2train has full access and can go through these options as part of the consultation process.

If it is felt that the student doesn’t meet the learning outcomes of the course and or assessment process and is referred, they will be offered a free reassessment. Any further training or coaching over and above that provided on the course may be charged for.

10. Candidate Behaviour

Enjoy2train commit to offer a training environment where all individuals will be treated with dignity and respect and valued for who they are and for their contribution.

We expect the same from our candidates and Enjoy2train reserves the right to remove any candidate from a training course whose behaviour is deemed inappropriate by Enjoy2train, its trainers and/or other candidates. In these circumstances, the candidate will not have the opportunity to finish the course and Enjoy2train will neither refund any fees nor reimburse any other costs.

11. Fair processing

All information that we hold concerning you will be held and processed by Enjoy2train strictly in accordance with the provisions of the Data Protection (Jersey) Law 2018. Such data will be used by the organisation to administer our relationship with you as a customer.

We will not, without your consent, supply your name and addresses to any [other] third parties except where (1) such transfer is a necessary part of the activities that we undertake, or (2) we are required to do so by operation of law.

As an individual, you have a right under the Data Protection (Jersey) Law 2018 to obtain information from us, including a description of the data that we hold on you. Should you have any queries concerning this right, please contact our Data Protection Officer at 3 Seaforth Apartments, Havre Des Pas, St Helier, JERSEY JE2 4UQ.

Please note courses are sometimes held at St George’s Preparatory School which is a no smoking zone and therefore smoking is strictly prohibited anywhere on the grounds.

 

Last updated 16 December 2019

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